Shipping Policy

Effective Date: 01/08/2026

Thank you for shopping with Clean Health Formula, owned and operated by Diviraa Formulations Private Limited. This Shipping Policy explains how we process, dispatch, and deliver your orders across India.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During product launches, promotional campaigns, or festive seasons, processing times may be slightly longer.

2. Shipping Charges

  • Free Standard Shipping on all orders of ₹999 and above.
  • A shipping fee of ₹99 will apply to orders below ₹999.
  • Shipping charges, if applicable, will be displayed at checkout before payment.

3. Delivery Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days
  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Locations

Currently, Clean Health Formula delivers within India only.

International shipping is not available at this time.

5. Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing:

  • Order confirmation
  • Tracking number
  • Courier partner details
  • Tracking link

You can use the tracking information to monitor your shipment.

6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Clean Health Formula is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details provided at checkout.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

  • Do not accept the package if possible.
  • Take clear photographs of the package.
  • Contact our customer support within 48 hours of delivery or attempted
    delivery.

We will investigate the issue and assist with an eligible replacement or refund in accordance with our Return & Refund Policy.

9. Lost Shipments

If your shipment is confirmed lost by the courier partner, we will arrange either:

  • A replacement product (subject to stock availability), or
  • A full refund.

10. Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier operational delays

We appreciate your patience in such situations.

11. Cash on Delivery (COD)

If Cash on Delivery (COD) is offered:

  • COD availability depends on the delivery location.
  • An additional COD handling fee may apply, if displayed during checkout.
  • Orders may be verified before dispatch.

12. Subscription Orders

Customers enrolled in our subscription program will receive recurring shipments according to their selected delivery schedule.

Subscription orders are subject to the same shipping timelines unless otherwise specified.

13. Contact Us

For any shipping or delivery-related questions, please contact:

Clean Health Formula

Owned and Operated by Diviraa Formulations Private Limited

Email: cleanhealthformula@gmail.com

Phone: +91 7778882166

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST