Return, Refund & Replacement Policy

Effective Date: 01/08/2026

At Clean Health Formula, we are committed to delivering high-quality nutritional supplements that meet strict quality standards. Due to the nature of our products, we have specific guidelines for returns, replacements, and refunds.

Please read this policy carefully before placing an order.

1. General Policy

As our products are consumable health supplements, we do not accept returns or exchanges of products that have been opened, used, or tampered with, except where required by applicable law.

2. Eligible Returns

You may request a replacement or refund only in the following circumstances:

  • You received the wrong product.
  • The product was damaged during transit.
  • The product has a manufacturing defect.
  • The product has expired before delivery.
  • You received an incomplete order.

3. Time Limit for Reporting

Any issue must be reported within 48 hours of delivery.

To request a replacement or refund, please email us at cleanhealthformula@gmail.com
with:

  • Your order number
  • Your full name
  • A description of the issue
  • Clear photographs of:
    • The outer packaging
    • The product received
    • The shipping label
    • The damaged or defective item (if applicable)

Failure to report the issue within 48 hours may result in the request being declined.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened bottles
  • Used products
  • Products with broken seals after delivery
  • Products damaged due to improper storage or handling by the customer
  • Products purchased during clearance or promotional sales, unless defective
  • Products returned without original packaging

5. Replacement Policy

If your request is approved, we may send a replacement product at no additional cost.

Replacement requests are subject to stock availability. If the product is unavailable, a refund may be offered instead.

6. Refund Policy

Refunds may be issued only if:

  • A replacement cannot be provided.
  • The wrong product was delivered, and a replacement is not feasible.
  • The product arrived damaged or defective and the claim is verified.

The order is cancelled by Clean Health Formula before dispatch. Approved refunds will be processed to the original payment method or another mutually agreed method, depending on the payment mode.

Please allow 7–10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

7. Order Cancellation

Before Dispatch

Orders may be cancelled before they are shipped by contacting our customer support team.

If the order has not been dispatched, any eligible refund will be processed after the
cancellation is confirmed.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate delivery address.

Clean Health Formula is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, shipping charges and any applicable handling fees may be deducted from any eligible refund.

10. Quality Assurance

All products are quality-checked before dispatch. We recommend inspecting your package
immediately upon delivery and contacting us promptly if you notice any issues.

11. Limitation of Liability

Clean Health Formula reserves the right to inspect and verify all claims before approving any replacement or refund.

We may decline claims that are found to be fraudulent, incomplete, unsupported by evidence, or inconsistent with this policy.

12. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019.

13. Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Clean Health Formula

Email: cleanhealthformula@gmail.com

Phone: 7778882166

Address: Building No./Flat No.: UNIT NO-308, 1-98/3/5/23-27 Road/Street: JUBLIEE
ENCLAVE Locality/Sub Locality: Madhapur City/Town/Village: Hyderabad District:
Rangareddy State: Telangana PIN Code: 500081.

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST